Privacy Policy

Last updated: February 21, 2025

This Privacy Policy describes how The CQ Shop (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thecq.shop (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

Mobile Terms of Service

The CQ Shop

Last updated: March 18, 2025

The The CQ Shop mobile message service (the "Service") is operated by The CQ Shop (“The CQ Shop”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to The CQ Shop’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The CQ Shop through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The CQ Shop. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18557132738 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The CQ Shop mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18557132738 or email support@thecq.shop.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

What Personal Information We Collect

Information We Collect Directly from You

• Contact details: Your name, address, phone number, and email.
• Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information: Username, password, security questions, and other authentication details.
• Customer support information: Information you provide when contacting us for support.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This includes information about your browser, device, IP address, network connection, and usage patterns. We may use Cookies to collect this information.

Information We Obtain from Third Parties

We may collect information from vendors and service providers, such as:

• Shopify, which hosts our e-commerce platform.
• Payment processors to complete transactions.
• Marketing and analytics providers for customer insights.

How We Use Your Personal Information

• Providing Products and Services: To process payments, fulfill orders, ship products, and facilitate returns/exchanges.
• Marketing and Advertising: To send promotional emails and offers (opt-out available).
• Security and Fraud Prevention: To detect fraudulent transactions and ensure a secure experience.
• Customer Support: To respond to inquiries and provide better service.

Cookies

We use Cookies to improve functionality and provide a personalized experience. For details on Shopify’s cookie usage, see Shopify's Cookie Policy. You can disable Cookies in your browser settings, but this may affect site functionality.

How We Disclose Personal Information

We may disclose your personal information to third parties for business purposes, including:

• Vendors and service providers (e.g., Shopify, payment processors, fulfillment partners).
• Business and marketing partners for targeted promotions.
• Legal compliance when required by law.

International Users

We may transfer, store, and process your personal information outside your country. If we transfer data from the EU, we use Standard Contractual Clauses to protect your information.

Children's Data

Our Services are not intended for children under 16, and we do not knowingly collect their personal information.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Right to Access: Request a copy of your data.
• Right to Delete: Request deletion of your data.
• Right to Correct: Update incorrect information.
• Right to Restrict Processing: Limit data use under certain circumstances.
• Right to Withdraw Consent: Opt out of marketing communications.

How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@thecq.shop

Mailing Address:
ABA Fulfillment
1030 De La Vina St, Unit B
Santa Barbara, CA 93101
United States